Question 1

How much does it cost?

Accepted Answer

Serial number registration costs £6.00 (including VAT) and the number is registered for life.

Question 2

Who can search the registry?

Accepted Answer

Anyone with a free account can sign in and search by serial number. You can see whether a serial number is registered, but personal contact details are never exposed.

Question 3

Are serials case-sensitive?

Accepted Answer

Yes — by default ABC-001 and abc-001 are treated as different entries.

Question 4

Can I delete a serial number I created?

Accepted Answer

Yes. You own the records you create and can delete them at any time from your dashboard.

Question 5

How does Jewellery Reunited work?

Accepted Answer

When you register your jewellery with us, we record its unique serial number and your private contact details. If someone finds your item and searches the serial number, we can connect them with you to arrange the return of your precious item.

Question 6

Is engraving included?

Accepted Answer

Engraving is an optional partner service offered through our GETi workshop in Birmingham. You can register without it and choose to use any engraver you want to. Laser engraving is usually the best option.

Question 7

Can I register multiple items?

Accepted Answer

Yes! You can register as many items as you like. Each item will have its own entry in your dashboard where you can manage its details and status.

Question 8

What if my jewellery doesn't have a serial number?

Accepted Answer

Many modern pieces from reputable jewellers include serial numbers. If yours doesn't have one, contact a professional jeweller who can engrave a unique identifier for you, then register it with us, alternatively, serial number engraving can be ordered through GETi in Birmingham at the Jewellery Reunited serial number registration stage.

Question 9

What is a serial number and where do I find it?

Accepted Answer

A serial number is a unique alphanumeric identifier that is etched or engraved onto your jewellery piece. It's usually found on the inner band of rings, clasps of necklaces, or the back of watches. Look for a combination of letters and numbers. Items with a number generated using the Jewellery Reunited system should also include the web address so that the finder knows where to go to enter the number.

Question 10

How do I register my jewellery?

Accepted Answer

Simply create an account, go to your dashboard, and click "Register and pay". Fill in the details including the serial number if you aren't using the automatically generated number, description, photos, etc. Your item will be securely registered in our database. If you don't know and want to associate the jewellery details with the serial number at a later stage, you can ignore all the fields and just click to register the number.

Question 11

Do I need to use the automatically generated serial number?

Accepted Answer

No, if you have a number that has been generated already (for example on a watch), you can register that instead. If by some extreme coincidence the serial number already exists in our database, it won't be accepted by the system.

Question 12

Is there a reward for finding and returning items?

Accepted Answer

While we don't mandate rewards, many owners choose to offer a finder's reward as a thank you gesture. This is arranged privately between the finder and owner.

Question 13

Will my contact details be shared when I report a found item?

Accepted Answer

No, we don't share your contact details with the verified owner but you may need to so they can arrange to collect their item. However, we verify ownership first to ensure security.

Question 14

What happens when I report a found item?

Accepted Answer

When you report a found item, our administration team reviews your report and notifies the registered owner. We act as a secure mediator to facilitate the safe return of the item while protecting everyone's privacy.

Question 15

I found a piece of jewellery. What should I do?

Accepted Answer

Check if the item has a serial number engraved on it. Enter this serial number in our search box on the homepage. If it's registered with us, you'll see instructions on how to report the found item so we can help reunite it with its owner.

Question 16

Can I delete my account and data?

Accepted Answer

Yes, you have full control over your data. You can delete individual items or your entire account at any time from your profile settings.

Question 17

What information is visible in public searches?

Accepted Answer

When someone searches a serial number, they only see whether the item is registered and its current status (Active, Lost, or Stolen). No personal information or item details are revealed publicly.

Question 18

Who can see my registered items?

Accepted Answer

Only you and site admins can see the full details of your registered items in your private dashboard. Public searches only reveal whether an item is registered - not the owner's identity or contact information.

Question 19

Is my personal information secure?

Accepted Answer

Absolutely. Your contact details are encrypted and never displayed publicly. Only verified owners can see finder information, and only through our secure administration process.

Question 20

What happens when someone searches a lost/stolen item?

Accepted Answer

They'll see a message indicating the item is reported as lost or stolen and will be prompted to fill out the lost form to report finding it. They then coordinate with the owner to verify and return the item.

Question 21

How quickly should I update the status?

Accepted Answer

Update the status as soon as you discover the item is lost or stolen. The faster you update it, the better the chances of recovery if someone finds it and searches the serial number.

Question 22

Should I report stolen items to the police?

Accepted Answer

Yes, always report stolen items to the police first and obtain a crime reference number. Then update the status in our system. This provides an additional layer of protection and recovery possibility.

Question 23

What should I do if my jewellery is lost or stolen?

Accepted Answer

Log into your dashboard, find the item, and update its status to "Lost" or "Stolen". This flags it in our system so if anyone searches the serial number, they'll see it needs to be returned and can report finding it.

Question 24

What documents should I upload?

Accepted Answer

We recommend uploading photos of your item from multiple angles, any purchase receipts, certificates of authenticity, and insurance valuations. The more documentation, the better.

Question 25

Does registration affect my insurance premium?

Accepted Answer

Many insurance companies offer discounts for items registered with tracking services. Contact your insurance provider to see if they offer benefits for registered items.

Question 26

Can I use this for insurance purposes?

Accepted Answer

Yes! Your registration provides documentation of ownership with photos, descriptions, and serial numbers. You can download certificates for each registered item to provide to your insurance company.

Frequently asked questions