The Guild of Jewellery Designers/Jewellery Reunited

44 Hockley Street, Hockley, Birmingham B18 6BH

We’re open Monday – Friday, 8:30 a.m. – 4:45 p.m. GMT

email: sales@guildofjewellerydesigners.co.uk

Frequently Asked Questions

Please read our FAQs before sending us a message.

Do people really return lost jewellery?

You’d be surprised how honest people are – the majority of people really do want to help and return lost jewellery items.

How do I know which piece of jewellery is associated with my serial number?

Each serial number has the option to upload image files for ease of identification in the future. You can also download a certificate for offline reference also.

If you have more than one serial number issued, this is great for finding the correct item when transferring to a new owner of insurance company.

Which payment methods are accepted on Jewellery Reunited?

Stripe and PayPal payment gateways are available meaning you can use your PayPal account or debit and credit cards.

How long does it take to register a serial number?

Serial numbers are generated automatically. If you already have an authorised account, as soon as your payment is completed you can gain immediate access to them once your account is fully authorised.

If you aren’t already registered, there may be a short delay in activating a new account as part of a spam check.

How secure is ordering through Jewellery Reunited? Is my data protected?

No payment details are stored by The Guild of Jewellery Designers as we use secure off site payment processors, PayPal and Stripe.

What exactly happens after ordering?

Your serial numbers are generated as per your subscription; you then have the option to upload images to associate a serial number to the jewellery piece for future identification purposes. This is merely to help you reassign the correct serial number to your insurance company in the event of a claim or transfer of ownership.

When your serial numbers have been generated, you can then choose an engraver to send your jewellery to. Laser engraving enables a nice crisp mark that isn’t too overpowering but still easy to read.

Please follow this link to view a selection of engravers (Login required) >>

How am I notified if my jewellery is found?

When an item of jewellery is found, the finder visits this website and inputs the serial number, along with their contact details, into the found jewellery form to start the lost jewellery recovery service process.

This then will automatically send you an email to notify you that your item has been found along with details of how to contact the finder to arrange for collection or delivery. It’s often a good idea (and polite) to offer a reward to the finder for their honesty.

Do I receive an invoice for my order?

Yes, invoices are available to download in your account dashboard.

Login here >>

What happens if I make an insurance claim on my lost jewellery and it's then found?

After making a claim for your lost jewellery and receiving a payout, you should then use the ‘Change Owner’ link in your serial numbers management list.

The serial number associated to your jewellery will then be assigned to the insurance company who provided cover. If it’s found later, they will be notified of the find and can arrange to have it sent back to them.

How much is it to engrave the serial number?

That will vary between each engraving company but, as a guide, you can expect to pay around £25/item +  postage. You are free to use any engraving company and not restricted to our listed suggestions in your member dashboard.

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